Bijie Baili Rhododendron: & quot; Five Diagnosis & quot; Working Method to Solve the Problem of Mass
In order to further improve the quality of petition service, better resolve contradictions at the grass-roots level, and effectively help the masses to solve petition problems. Since 2015, Bijie Baili Rhododendron Discipline and Work Commission has explored the implementation of letters and visits - ldquo; Five Diagnostics - rdquo; Law, so that the quality of letters and visits service has been greatly improved.
Periodic & ldquo; Pre-diagnosis & rdquo; Seeking for seedlings. Change the former passive way of responding to visits, change the mass petition to the cadre petition, change the passive petition to the initiative petition, & ldquo; zero distance & rdquo; serve the masses. By appointing cadres to conduct regular in-depth visits to villages (administrative areas) and village groups with a high incidence of letters and visits, we earnestly listen to the reactions of rural cadres and the masses, find out the signs of letters and visits, and effectively resolve contradictions in line with the problems found.
Patience & ldquo; sit-in & rdquo; listen to public opinion. By opening special lines for communication and interview, establishing a platform for reporting letters and visits, issuing convenient service cards for letters and visits, opening clean government micro-blogs and letters and visits & ldquo; Green Channel & rdquo; and other ways, we will further smooth the channels for communication and visits and make it clear that special persons are responsible for letters and visits reporting and service reception and acceptance work 24 hours a day. At the same time, every Thursday regularly to the Baili Rhododendron Letters and Visits Bureau Hall for round-the-clock visits. Listen to the masses patiently and help solve problems.
Priority & ldquo; Emergency & rdquo; Crisis of Change. In order to prevent the contradiction between letters and visits from escalating and intensifying, a coordination group for handling major letters and visits of Baili Rhododendron Discipline Inspection and Supervision has been set up, emergency preparedness plans for emergencies have been formulated, and procedures and working principles have been strictly defined. Special affairs shall be carried out on some unexpected incidents or group petitions, giving priority to the allocation of personnel and the operation of the mechanism, so as to prevent the expansion of the situation.
Coordination & ldquo; Consultation & rdquo; Problem solving. We will further improve and improve the joint meeting system for disciplinary inspection and petition work. For some complex, difficult and repetitive petitions, timely joint meetings on petitions should be held to conduct collective consultation and research with relevant departments, widely listen to opinions, study solutions, formulate measures, implement responsibilities, decompose tasks, and form a synergy in handling petitions, so as to ensure that the difficult problems of petitions can be solved in a timely and effective manner.
Active & ldquo; Re-visit & rdquo; Promote implementation. In order to prevent the rebound of letters and visits, we should strictly follow the principles of “ having visits must be received, no visits should be visited, there must be a place to receive them, where there is a place to get results, and returning to them with results. & ldquo; referral & rdquo; tracking, comprehensively grasping the situation and listening to the opinions of the masses to ensure that letters and visits are truly implemented and effective. Prevent the rebound of contradictions.
Nbsp; & nbsp; & nbsp; & nbsp; up to now, 12 visits by leading cadres have been carried out in the whole region, 39 visits have been received in the letters and visits hall, 37 letters and visits have been accepted, 33 have been completed, 4 letters and visits are being processed, 7 letters and visits are being solved, 6 major urgent and difficult letters and visits have been handled, 6 cases have been transferred and 6 people have been punished by Party discipline. According to the survey of 12 petitioners, the satisfaction of 10 of them was 100%, while that of the other two was 98.5% and 99% respectively, which was about 5 percentage points higher than that of the same period last year.
(Bijie Discipline Commission)
